Tripmax travel tech
A team of passionate service oriented people to assist in your travel needs. We are a full service Ticketing Agent & DMC established by travel specialists, with many years of combined experience. We have great passion and pride ourselves on attention to detail, excellent product knowledge and value for money, whilst offering the highest quality of service
TRIPMAX Travel & Holidays has dedicated itself to providing both inspirational travel and bespoke service to you; the deserving customer. To give you some luxury inspiration, we’ve hand picked some of the best partners in the world
Whether you need a holiday packages to your dream destination, flight ticket to where you need to be, rental car for a trip, a last-minute hotel , or any travel experience you want to explore TRIPMAX Travel & Holidays is well equipped with professional and experienced team to serve you
Our Value – Trusted extension of your travel agency
TRIPMAX Travel Tech helps your travel agency the ability to provide 24-hour service, without the headache and expense of added staff of yourselves. We answer the phone , respond the email on your behalf, using your agency name, assisting your clients using your GDS pseudo city codes. We provide professionally monitored and managed call center capabilities facilitating your travel agency business whenever you require assistance. We manage your account and your clients with demonstrated integrity and responsibility .
TRIPMAX Travel Tech provides seamless interaction with your clients, representing your agency in a professional manner. We proudly operate as a trusted extension of your travel agency.
TRIPMAX Travel Tech fully understands that when our clients chose us to service their travellers’ after-hours needs, they are placing their reputations in our hands. We take that responsibility seriously. We have invested in the best technology and the most professional staff our industry has to offer. We are committed to building long-term relationships with our clients by offering their travellers dependable, caring service whenever and for whatever reason they reach us.
Our Response Time
We maintain the lowest hold times in the industry. We have got the right tools and manpower to service your travellers faster than anyone else. TRIPMAX Travel Tech staff scheduling strategy gives us the ability to quickly secure additional coverage when crises arise, which in turn allows us to consistently deliver the lowest average hold times in the industry
Our Team – Right agent with right knowledge.
TRIPMAX Travel Tech 24/7 Call Center has made a significant investment in hiring qualified, experienced travel agents to assist your clients. On average, each travel agent has over two years of travel agency experience. Our agents and well trained on at least two GDSs, ticketing and reissue training. To ensure our travel agents are updated on GDS enhancements, we provide recurrent trainings and brush up’s. We monitors our agents for Quality Control purposes by reviewing conversations, thereby assisting us in our training efforts and ensuring that your clients are treated in a professional, caring manner on a consistent basis. The agents are supervised and monitored by experts and Managers.
Our Technology – Right tools to meet your clients needs.
TRIPMAX Travel Tech uses the latest technology and infrastructure to provide service to your clients without any break . We use Power Management with UPS and Invertor, Physical Security, top class Internet connectivity, dedicated telephone numbers
TOLL-FREE NUMBER: We offers a single toll free number that can be dialled from anywhere in the world that subscribes to UIFN (Universal International toll -Free Number). These calls are identified to our staff as originating from an international location and usage of this number. (This service is provided on a special request by the Agency and may incur extra charges)
We provide regular reports (Daily/Weekly/Monthly) to the Agency regarding the number of calls, nature of calls.
Tickets issued/reissued will be reported on daily basis with the customer details.
TRIPMAX Travel Tech Call Center bundled pricing is clear and concise. We charge a nominal monthly fee. Our travel agency clients aren’t required to pay for services they aren’t using. It’s a pricing structure that’s fair to you and to us.
Our pricing includes:
Infrastructure & Facility:
- HARDWARE WITH HIGH SPECIFICATION
- DEDICATED TELEPHONE NUMBER
- POWER MANAGEMENT WITH UPS $ INVERTOR
- PHYSICAL SECURITY
- TOP CLASS / HIGH SPEED INTERNET CONNECTIVITY
- SCURE FACILITY BACKUP
- DEDICATED INDIAN MOBILE NUMBER FOR EACH AGENT WITH WHATSAPP CONNECTIVITY
- IP WEBCAM ACCESS
- AGENCY QUEUE MONITIORING, TICKETING, REISSUE, REFUND, VOIDING
- THE LOWEST AVERAGE HOLD TIMES
- DEDICATED AND WELL TRAINED AGENTS
- REGULAR REPORTING
- EXPEDITED CALL SERVICE
- CUSTOM PHONE GREETING
- STRINGENT DATA PROTECTION POLICIES